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Booking Office Manager | Fulltime | NH Utrecht
Our hotel is perfectly located; next to the Central Station, Beatrix theater and the Jaarbeurs. Our guests can walk straight through the shopping center Hoog Catharijne into the city center. Our hotel is the largest hotel in Utrecht and we have a nice mix of business and leisure guests. During the week we welcome many conference-, meeting- and trade fair guests. In the weekend we mainly welcome guests who enjoy leisure activities. In short, every day is full of surprises. New colleagues are instantly welcomed into our team, and we have welcomed many colleagues from other NH hotels for the next step in their career. We often work together with our cluster hotel NH Centre Utrecht (Janskerkhof) and it could happen that you are also scheduled to work there occasionally. Another opportunity to broaden your horizon, isn't that great?
''My team feels like family to me." - Reinout, Banqueting Employee & Organizer
What’s in it for you?
- Free online and offline training organised by our own university.
- End-of-year bonus (up to 100% of gross monthly salary) and refer-a-friend bonus (EUR 500).
- Employee rates ranging from EUR 36 in all our hotels worldwide, 30% discount in F&B outlets and Friends & Family discount up to 25%. Various discounts in (web) shops.
- Team building events, company events and staff parties.
- The opportunity to grow within our company worldwide.
- Salary based on your experience starting from Horeca CAO scale 8.
What’s in it for us?
- Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
- You have professional experience in a similar environment, ideally with management experience and leading a team;
- You have a pro-active approach and are commercially focussed;
- You have excellent communication and negotiation skills;
- You are ambitious and want to achieve optimal results;
- You have good time and self-management skills as well as a pronounced sense of responsibility;
- You have fluent written and verbal communication skills in Dutch and English: Dutch-speaking candidates are highly preferred for this role;
- You have a good user knowledge of reservation and CRM systems;
- MS Office knowledge.
What are you going to do?
The Booking Office Manager is accountable for the implementation of the commercial policy of Minor Hotels. You will be responsible for the operational management and development of the team in close cooperation with the Hotel Director of NH Utrecht.
As the Booking Office Manager, you will lead and support group and conference organisers who are primarily responsible for the organization of an event and for everything that comes with it. You will ensure the strategic alignment of Group & Events reservations through the increase of sales and conversion for confirmed bookings, analysis of reports to align day to day business, ensuring the agreed SLA’s and the quality parameters in the team, and through the cooperation with Revenue, Sales, other booking offices, and Operations. With the larger clients, you will also assist in the site inspections and the final negotiations. In this position, you always have a clear overview, you have a commercial attitude, and you always think one step ahead. You will report to the Hotel Director and will be an active member of the Management Team of NH Utrecht.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.